AGILISYS NAMED PREFERRED BIDDER FOR CITIZENS ADVICE CONSUMER HELPLINE

14 October 2011

Agilisys to deliver Citizens Advice phone and web service across England and Wales

Agilisys, one of the UK’s most innovative IT and business services providers, has announced that it has been named as the preferred supplier to run the new Citizens Advice consumer helpline, which will replace the service currently provided by Consumer Direct.

As of April 2012, consumer advice will be delivered through a Citizens Advice-branded phone and email service, run by Agilisys. Anyone with very complex problems in need of specialist consumer advice will be referred to partners, such as Trading Standards.

Citizens Advice Scotland has already appointed Citizens Advice Direct as their contractor to deliver the Scottish arm of the consumer advice service. Agilisys will work closely with Citizens Advice Direct to provide an integrated service across England, Wales and Scotland.

We will now begin contract negotiations and to resolve any outstanding questions. We aim to sign the contracts by 10 November.

Gillian Guy, Chief Executive of Citizens Advice, said: "This is a really important step towards the Citizens Advice service helping to solve 1.5 million new consumer problems each year. We're looking forward to being able to provide our clients with an even richer and wider service. We'll also be able to transfer any consumers who have more complex problems to other Citizens Advice services for in-depth advice, either face-to-face in their local bureau, or, in time, over the phone."

Andrew Mindenhall, Agilisys Partnership Director, said: “We are delighted to be named as preferred supplier to deliver the Citizens Advice service – helping to empower and protect consumers throughout England and Wales. Citizens Advice, like Agilisys, understands the importance of putting service delivery at the heart of the customer experience and we are looking forward to developing their advice service through an innovative communications platform. ”

Mindenhall continued, “This is also an important win for our business as it builds on our already award-winning customer services offering which is part of the cornerstone of our business strategy.”

ENDS
For further information, please contact:
Stefanie Agar, Head of Corporate Communications, Agilisys, stefanie.agar@agilisys.co.uk

About Agilisys

Agilisys is one of the UK’s most innovative IT and business services providers, helping clients transform their businesses. Established in 1998, Agilisys employs over 1,600 people who support clients through a network of offices and centres of excellence across the UK.

Working for both the public and private sector, Agilisys has a strong reputation and holds deep domain expertise within Local and Central Government, and Healthcare, as well as in the provision of IT managed services to small-to-medium sized enterprise.

Clients include several local authorities such as Barking and Dagenham, Hammersmith & Fulham, North Somerset Council, and private sector customers which include Sky and Copperdime.