At Agilisys, we strive to deliver contracts and committed work on time and on budget and aim to fulfil our customers’ needs and exceed expectations.
Through performance targets, training and communication, we are able to set and maintain the highest practical standards of quality in all work that we undertake.
Our Quality Management System, entitled ‘The Agilisys Way’, serves as a reference point for how we run our business and complies with the requirements of the internationally recognised ISO9001:2008 standard for Quality Management Systems.
Continuous improvement of Agilisys’ methodologies and processes and sharing best practice across the company enables Agilisys to work in a consistent and quality-driven way to deliver the very best services to our clients.
Documented systems of work and suitably trained, competent staff are a major contributor to our ability to deliver quality services. We recognise the importance all members of staff play in developing and maintaining quality, and all staff receive regular and ongoing training to ensure they provide high quality service to recognised standards appropriate for their respective roles.
We are proud of the wide range of certifications we have achieved as testament to this commitment to quality across all areas of our business.
ISO9001 – Quality Management Systems
Agilisys holds ISO9001 certification for a number of services across our offices, and the quality ethos of this standard exemplifies everything we do. Our certified services include:
- ICT Services (service delivery, infrastructure and system applications development and support)
- Healthcare (service delivery, account management and project management)
- Transformational Projects
- Business Development
ISO14001 – Environmental Management Systems
We have achieved this standard in one of our local government partnerships and are in the process of gaining this certification across the business.
ISO 27001 – Information Security Accreditation
Agilisys has achieved this international gold standard of information security compliance, which endorses our ability to maintain the confidentiality, integrity and availability of information tasks in the most efficient and effective manner for our clients.
PRINCE2 Project Management Certification
Agilisys Project Managers are PRINCE2 certified. Agilisys adopted the use of PRINCE2 more than 5 years ago to allow a standard, structured approach to projects.
Microsoft Gold Certified Partner
Agilisys holds the status of Microsoft Gold Certified Partner. This certification confirms Agilisys’ proven track record of delivering high quality, robust and reliable assurance that we have demonstrated technical expertise and proven ability to deliver solutions featuring Microsoft products, and have passed Microsoft certification exams.
Agilisys is Information Technology Infrastructure Library (ITIL) aligned, providing an internationally recognised methodology for ensuring the quality of running an ICT Infrastructure.
The current Agilisys Quality Policy was originally published in May 2009 and is reviewed annually, most recently in January 2012.