Our solution – designed for local authorities – receives, reads, learns and understands the meaning of any type of incoming document quickly, accurately and intelligently deciding on categorisation and workflow journey. Agilisys Automate will enable your council to focus on all important customer service and quality.
Automate is especially beneficial for document and communications-intensive services such as customer services; significantly reducing time taken to process for example complaints or information requests.
Control – Automate gives you full control, incorporating definable threshold alerting and operator referral if unfamiliar.
Intelligence – Automate uses pattern recognition as opposed to key words or templates, cross-referencing core business systems data.
Agnostic – Automate sits alongside existing systems maximising your investment.
Efficiency – Automate routes clean information to your systems allowing your officers to work smarter.