Improve citizen journeys and manage service demand more efficiently

Agilisys Engage can help disconnected organisations with aligned goals form a strong network, benefitting councils, service providers and citizens alike.

Agilisys Engage will:

  • Route citizens to the right contact information, right away
  • Help you manage resources more efficiently
  • Reduce cost to serve while keeping performance levels high

Key Features

Connectivity – Connects councils and service providers – both local and regional – to improve resource management and citizen journeys

Intelligence – Engage learns where demand is highest and passes that valuable information back to you

Efficiency – Engage removes dead-ends from the service process, getting citizens the information they need and blocking organisations from receiving all but the most relevant queries

Value – Reduces cost to serve and drives channel shift

 

 

“We were delighted to be awarded some funding from the LGA and as part of our transformation agenda we will be running a 6 month pilot deploying web chat to engage with our citizens in a different way. As such we are delighted to be working with Agilisys and using their behavioural change tool-kit, Agilisys Engage for this pilot. There are a number of unique features that also compliment the web chat functionality such as geo-profiling to direct information based on customer location, and we are excited by the prospect of using Engage to help improve customer experience and assist in the transition to self-service”

Southampton City Council

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