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Agilisys (Head Office)

26-28 Hammersmith Grove London, W6 7AW

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Steven Beard

CEO

“When fundamentally you are a people business, the most important aspect of your future is to ensure you continue to attract the very best people. One of the things that excited me about Agilisys was the team of dynamic and impressive people I knew I’d be working with. Now as CEO, my top priority is to make sure we keep finding, developing, and retaining such excellent people – shaping our growth through a combination of the requirements of our customers and the capabilities of our team.”

Charles Mindenhall

Chairman, co-founder

“I think Agilisys attracts the very best people from across our industry because we have such a huge ambition to engage in innovation and transformation and to really change the way services are delivered. We’re willing to innovate, willing to experiment, and as a result the best people want to work with us to build their careers.”

Tom Fennerty

Senior Transformation Consultant
Joined: 2012

What do you do at Agilisys?
I work for Agilisys Transformation as a senior consultant. Since joining, I’ve collaborated with public sector clients on a wide variety of projects.

I work with key stakeholders to develop and deliver new initiatives to improve the services they provide to their customers. My role has ranged from organisation-wide strategy and policy development, to detailed design of customer processes, through to capturing requirements for new technologies.

I’ve acquired in-depth knowledge of customer service, information management and health and social care. I really enjoy the variety and new challenges of my work and the opportunity to build strong, productive relationships with clients.

What attracted you to Agilisys?
I joined Agilisys at the start of 2012. Previously, I’d spent five years in a range of strategy, policy and project management roles within a local authority. I joined Agilisys because I wanted to become part of a dynamic organisation. I now work in a more challenging environment and have had the opportunity to develop a more rounded set of skills. After two years with Agilisys, I can honestly say all my expectations have been met.

Would you recommend Agilisys as an employer?
Yes. For me, the main selling points are the people and culture. At Agilisys I’ve had the support of excellent colleagues and I’ve learned a great deal. In return I’m expected to take an active role in supporting more junior colleagues, which I find a fulfilling aspect of my job.

It has been refreshing to work in an environment where people are encouraged and empowered to develop new ideas and our highly successful Agilisys Digital product is testament to this.

Nigel Muirhead

Products Director
Joined 2005

What do you do at Agilisys?
As Products Director I am responsible for the portfolio across Agilisys which includes our market leading Agilisys Digital platform.

What attracted you to Agilisys?
I joined Agilisys 9 years ago and was attracted to the vibrancy and innovative approach to the market – coupled with the entrepreneurial spirit of the co-founders which is still very much alive today!

Would you recommend Agilisys as an employer?
Yes – it’s an innovative, fun environment, but we do hard work, so if that is in your ethos and you like a challenge then it’s definitely for you!

Ian Palmer

Customer Services Manager
Joined: 2008

What do you do at Agilisys?
I work in a close knit service delivery team across a number of locations to provide the Citizens Advice consumer service to a national audience. I am directly responsible for leading our site in Weston-super-Mare, seating around 60 advisers across the larger estate.

Working alongside the team at Citizens Advice to strengthen their brand, we constantly strive to improve the service for consumers by empowering them to resolve their issues while obtaining intelligence information for service partners including Trading Standards, Royal Mail and OFGEM.

My current projects look at the long term development of staff at all levels to drive engagement and ensure that we stay up to date on the latest changes to legislation while providing the same high standards of service.

The service leads from the front and recently achieved coveted CCA Global Standard accreditation.

What attracted you to Agilisys?
Agilisys has shown its ability to quickly respond to new opportunities that don’t fit the run of the mill contact centre mould, and to reward staff who exemplify the values of passion, innovation and integrity. The role was recommended by a friend who already worked for the business.

I began my Agilisys journey working within their partnership with Cumbria County Council, taking on an exciting opportunity with the Consumer Direct service which was my first legal adviser role.

Over the last 7 years I have held a variety of positions working with partners including OFT and Citizens Advice on a number of projects both small and large. All have offered new and exciting challenges that have allowed me to develop alongside my peer group.

Would you recommend Agilisys as an employer?
Yes. The management team that I work with is a dynamic mix of individuals from rich and diverse backgrounds. There is always something new to learn, or a new way to challenge ourselves to achieve a high performance culture, which positively permeates the work we all do.

Tim Pitts

Managing Partner, Agilisys Digital
Joined: 2009

What do you do at Agilisys?
I am the Managing Partner for Agilisys Digital so have overall responsibility for the success of the solution, the sales and the delivery of our market leading digital platform.

What attracted you to Agilisys?
When I was initially contacted by Agilisys, the company’s values – innovation, integrity and passion – came across very strongly as being important to everyone who worked there. These values have provided the working environment to create our innovative Agilisys Digital platform, and are what keep me here.

Would you recommend Agilisys as an employer?
If you want to make a difference, if you want to stretch yourself, if you want to have fun in the working environment – then I would, without hesitation, recommend Agilisys.

Cheryl Ashton

Business Transformation Consultant
Joined 2011

What do you do at Agilisys?
I’m a senior business consultant, working within Agilisys Transformation. I work directly with local government clients to deliver engaging and practical change management projects to make sure significant transformation takes place and has a lasting impact.

I also manage the account for one of our strategic local government clients. Interpreting the council’s ambition for digital transformation and building strong working relationships at a senior level means I can ensure Agilisys provide a great service as a ‘digital partner’.

What attracted you to Agilisys?
I joined Agilisys in 2011 as a business analyst. I was excited by the company’s growth and the opportunity this presented for me to rapidly develop my skills, sector knowledge and level of responsibility. I was, and continue to be, impressed by both the people and work culture at Agilisys.

There’s a real sense of innovation and a willingness to adopt fresh ideas and approaches. This can make for a challenging working environment but definitely brings out the best in people.

Would you recommend Agilisys as an employer?
Yes, I would, and have done many times! Agilisys Transformation in particular, provides a great start to graduates who are interested in a career in consulting. There are real opportunities for learning new skills and for career development.

Agilisys is a fast-paced, exciting place to work. I’m proud to be a part of an organisation that delivers real change for our clients on a daily basis.

Deliana Ianeva

Business Analyst
Joined: 2012

What do you do at Agilisys?
I’m a business analyst who supports IT and customer service transformation projects. I’ve recently worked with both higher education and public sector clients, and I’m currently delivering the communication and training components of an ambitious IT transformation programme.

What attracted you to Agilisys?
I started my consulting career in business development and wanted to find an organisation where I could gain further skills. Agilisys stood out. It has an entrepreneurial culture, a diverse portfolio of clients and the company’s transformation and rapid growth are inspiring.

With a strong emphasis on innovation and a reputation as a trailblazer, Agilisys attracts the brightest minds. I knew it would be an environment where I’d be challenged to help design novel products and solutions. As part of the Blenheim Chalcot group, I understood Agilisys could offer a range of development opportunities and draw on additional resources to deliver creative solutions.

I wanted to join a company that promoted integrity as a core value, cared about its clients’ trust, and was flexible enough to adapt to their requirements to build strong and lasting relationships.

Would you recommend Agilisys as an employer?
Agilisys is a fantastic employer. It provides a friendly, stimulating and vibrant work environment with a variety of initiatives that promote knowledge sharing among employees. I thoroughly enjoy being part of its close-knit team, and appreciate the company’s dedication to shaping and supporting talent.

Ranjan Chopra

Programme Director, Technology & Innovation Leader for Agilisys Digital
Joined: 2011

What do you do at Agilisys?
As the Programme Director, Technology & Innovation Leader for Agilisys Digital I look for ways to expand business through change. I love programme and project management, especially in the technical area, keeping my passion for technology, innovation and change alive. I also regularly order the pizza and re-stock the soft drinks fridge for the growing Digital Team.

What attracted you to Agilisys?
The chance to further my experience of creating and working with diverse teams with diverse skills. Creating a team focused on innovation and delivery. Developing disruptive technology of the future. The freedom to challenge the status quo.

Would you recommend Agilisys as an employer?
Agilisys has a great work culture, amazing people and most importantly, really challenging work. If you enjoy working as part of an important buzzing team, you can handle the expectations of producing high profile products and delivering to high profile clients – this is the definitely the place for you! Oh and did I mention free pizza and soft drinks?

Vimal Parekh

Senior Transformation Consultant
Joined: 2014

What do you do at Agilisys?
I’m a senior consultant within Agilisys Transformation. Since joining in late 2014, I’ve worked on a number of short, focused projects. These include writing options papers to help clients choose the most appropriate suppliers, and developing business cases to articulate the possible financial benefits of making complex decisions.

I’ve also worked on several larger projects, including designing detailed work processes that are now used across the Citizens Advice Bureau’s more than 600 sites as well as their website and telephone channels.

As part of my role, I line manage three more juniors colleagues, something I find immensely rewarding. It allows me to pass on the knowledge I’ve gained and help others learn from my experiences. This means I can play a small part in helping them reach their full potential.

What attracted you to Agilisys?
I come from a process improvement background and I was attracted to Agilisys because of their focus on finding technology solutions to help transform businesses.

I wanted to work for a cutting edge organisation and that’s a great description of Agilisys. As part of the Blenheim Chalcot group, Agilisys is one of several connected companies, delivering practical business solutions in innovative, exciting and effective ways.

Would you recommend Agilisys as an employer?
Yes. It’s a great company full of friendly, smart and driven people. I constantly learn from my colleagues who support me, help me to improve and always keep me motivated.

If you’re the type of person who thrives in this sort of environment, then Agilisys is the perfect company to work for.

Simon Merrick

Managing Consultant
Joined: 2013

What do you do at Agilisys?
I’m responsible for building and delivering consulting business as a Regional Partner in the South West of England. I work with the partnership team in North Somerset to deliver consulting support as well as our other strategic accounts in the south west of England.

I am also the lead for Next Generation Public Services and have led dialogue on the subjects including the transformation of customer services and business support, channel shift, mobile working and health and social care integration, as well as playing a key role in defining the transformation approaches. I have also developed methodologies for assessing and improving the agility of an organisation, I write case studies and am constantly on the look out for new suppliers to support our technology enabled consulting activities.

The momentum in areas such a mobile working is moving at a fantastic pace, so we have to keep up with technology curve. It is very satisfying to be able to work out a strategy with a client and then be able to work with clients on the delivery of that strategy.

What attracted you to Agilisys?
I had worked for large consultancies and global service companies for around 20 years, but always felt like a small cog in a very large machine. Agilisys isn’t small, with over 1,700 employees, but upon joining I quickly felt able to influence, was given immediate responsibility and felt valued. I could see how my own actions could influence the success of the organisation and this was a day one experience. Apart from a few introductory morning meetings on my first day, I was interviewing over 20 new interns in the afternoon.

Agilisys’ credibility in the public service IT market and in some private sectors is highly rated. What was most attractive was that I perceived Agilisys’ success to be based on its ability to deliver, not just its brand. Added to this, the company has invested significant sums into its own product portfolio and I was convinced. The result being that the company often beats larger and better known competitors in its chosen markets. The culture too, although demanding of its staff, is very collaborative. This is partly because of its size, but also because the people are so focused on delivering a great service for the clients; the clients like us too.

Would you recommend Agilisys as an employer?
Agilisys is a great place to be successful, to learn and share in the rewards of the work. Experienced, creative and driven individuals will thrive in this environment. From a growth perspective, Agilisys is still small enough to feel like a small company, but we often win against our larger competitors and so we grow quite quickly. There are many different opportunities given the breadth of technology, services and partnership models which Agilisys uses to engage with its clients. It is not surprising that at the end of 2013, TechMarketView identified Agilisys as ‘on a roll’, ‘one to watch’.

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