What do you do at Agilisys?
I am responsible for developing technical strategy for the London Borough of Hammersmith and Fulham (LBHF). Currently LBHF have ambitious plans for improvements in customer services and are looking to reconfigure their front line services to be more focussed to the residents' needs. To achieve this we have gone back to basics in understanding who the customers are, what their needs are and how they consume services. This has involved undertaking a segmentation of the customer base, understanding how each segment wants to deal with the council and what their drivers of satisfaction are. This has led to a detailed customer access strategy outlining where in the borough the face to face reception points should be, who their target customer base is and what the priorities are for telephone and self serve capability on the web. These insights have allowed us to develop a technical strategy to support this service transformation based on building a technical integration platform so that a more holistic and joined up service offering can be delivered which breaks down the current departmental silos.
What attracted you to Agilisys?
I joined Agilisys number of years ago - and what attracted me back then was that it was a young, diverse company with a lot of bright enthusiastic people who had a great 'can do' attitude. The company was doing exciting things in the Internet space and I felt I wanted to do something different (I was in finance and banking). Agilisys has grown significantly since then, and it has certainly matured, but I still believe that the ethos (including diversity) still holds true and is still a major attraction for potential employees. There is still a great buzz about working side by side with the company founders and knowing you can have a direct influence on company strategy. I don't believe there are many organisations where this is true - there are no artificial constraints on opportunity here.
Would you recommend Agilisys as an employer?
Without a doubt if that person was looking for an opportunity which allowed them the flexibility to shine in a challenging role which would otherwise not be open to them in a more hierarchical organisation.