Agilisys

Managing Consultant - Business Process Improvement / Change Management

PURPOSE OF THE ROLE

We are looking for consultants to join us and transform the way our clients work and manage the change process within their organisation as long term partnerships are formed.

You will be a manager with extensive consulting experience, preferably with specific Business Process Improvement (BPR) and/or Organisational Change Management expertise. You will be a manager on one or more engagements in the UK driving the full transformation of client organisations. Through an approach where we partner closely with our clients, you will be leading the people and process side of change while ensuring the change remains aligned with the business strategy and objectives.

We offer:

Challenging and dynamic consulting environments
Career growth opportunities
Opportunities to work on complex consulting projects
A chance to make a strategic difference to clients in their sector
An opportunity to shape the success of the business (ours and our clients)

KEY RESPONSIBILITIES

Plans, organises and carries out consultancy assignments alone, or leads a team of consultants. Possesses the perception to devise solutions and recognise opportunities across a very broad front and shows the ability to take action to exploit opportunities that will have a measurable effect on profit/operational effectiveness
Shares learning with peers and teams. Provides mentoring to client staff and to consultant colleagues, transferring skills and expertise. Oversees people development of self and own reports through appropriate performance review and development plans and ensures mechanisms are in place to support staff and that such events take place
Takes responsibility, as directed, for the identification, proposal, and winning of further business

Specific responsibilities if focussed on Business Process Improvement

Establishes requirements for the implementation of significant changes in organisational mission, business functions and process, organisational roles and responsibilities and scope or nature of service delivery.
Analyses business processes; identifies alternative solutions, assesses feasibility and recommends new approaches.
Evaluates the financial, cultural, technological, organisational and environmental factors that must be addressed in the change programme
Plans and manages process improvement projects, ensuring the smooth integration of new business processes with organisational structure and culture.

Specific responsibilities if focussed on Organisational Change Management

Analyses the organisational culture/change readiness. Develops a change management plan and approach. Designs and develops the appropriate change management interventions such as communication, performance management systems, training, management development programmes, etc. Manages the implementation as part of the wider project/programme and does this in close partnership with clients.
Initiates definition of new organisation boundaries, and creates future organisation design. Takes account of skills required to operate new business processes and working practices.

PERSON SPECIFICATION

Essential (for both Business Process and Change Management roles)

Able to operate and manage expectations on a senior management client level
Able to plan and monitor progress of the entire work stream
Able to deliver work stream on time, in full and to the required Agilisys quality standard
Possesses good team management skills
Has good understanding of business process reengineering methodologies and approaches
Has proven client and project management experience
Has excellent facilitation and presentation skills
Has worked at least 4 years of working as a management consultant and has a minimum of 6 years post university experience
Is able to make decisions that influence the success of project(s) and company objectives
Demonstrates analytical and systematic approach to problem solving
Is able to work in an environment with a clear framework of accountability and substantial personal responsibility
Takes responsibility for driving their own personal development
Has a good and broad understanding of business strategy
Has advanced Microsoft Office skills: Word, Excel, Powerpoint and MS Project

For Business Process Improvement Focussed

Demonstrates recognised expertise in a business domain such as: supply chain, finance, procurement, hr/payroll, customer relationship management
Has used techniques for streamlining business processes which have been modelled and understood. Examples: error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness.
Has used techniques for re-engineering business processes, performing “As Is” analysis, “To Be” design, impact analysis, change readiness assessments and developing implementation/transition plans.

For Change Management Focussed

Has experience in managing change programmes (or workstreams within larger programmes)
Possesses a thorough understanding of organisational behaviour methodologies and approaches
Able to determine the appropriate interventions for new organisational designs/culture to implement and bed-in.

Desirable

Experience with public sector change programmes, especially in local government
System analysis experience and knowledge
Programme or Project or management certification (such as MSP and PRINCE2)
Degree in Business Studies or MBA
A good academic record, with a strong degree from a leading academic institution

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