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North Somerset Council delivering record levels of customer service, annual report shows

Report also finds reduction in overall benefit processing times  North Somerset Council has been named in the top 10 of councils across the country for customer satisfaction, announced in the recently published annual report on the partnership between the council, Agilisys and partnering service provider Liberata. Over the last year, North Somerset Council has developed […]

Agilisys highest new entrant in UK’s Top 50 employee owned companies

Agilisys has been ranked as number 11 in the Top 50 list of UK employee owned companies in research revealed by the Employee Ownership Association (EOA), making it the highest new entrant this year. Having made the innovative transition to become an employee owned business in April 2015, the company has made the Top 50 list after just over […]

Wandsworth residents use Agilisys Digital MyAccount to access online council services

More than 34,000 people living in the borough of Wandsworth now use the Agilisys Digital MyAccount portal on the council’s website to access available council services, following its launch a year ago. Of these, two thirds use the portal to view their council tax accounts and make the most of online benefits such as e-billing. […]

As with many local authorities, Sandwell Metropolitan Borough Council has been faced with reduced central funding year on year, resulting in a need to reduce expenditure, but still maximise income. In 2013, Sandwell examined its arrears position. While the authority ’s in-year recovery rate was among the highest in the country, arrears were increasing year […]

Read more about Implementing Sustainable Collections Management at Sandwell Metropolitan Borough Council »

A large Central Government Department is responsible for undertaking Employment Support Assessments (ESAs) and Work Capability Assessments (WCAs). These assessments require the processing of Fit Notes, a means used by doctors and other health care professionals to provide information on how a condition may impact someone’s ability to work*. Fit Notes can be submitted as […]

Read more about The impact of Agilisys Automate on Fit Note processing »

Dorsetforyou.com is the pioneering shared website of 7 local authorities – Dorset County Council, Christchurch Borough Council, East Dorset District Council, North Dorset District Council, West Dorset District Council, Purbeck District Council and Weymouth and Portland Borough Council. The partnership was conceived as a way of saving money and providing its customers with shared online […]

Read more about Using webchat to drive channel shift at Dorsetforyou »
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