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Agilisys reveals results of first UK Contact Centre Quality Monitoring survey

Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience. The survey, which was distributed to over 3000 individuals from private and public sector organisations, has uncovered some interesting findings about the […]

Meet the Transformation team at Unit4 Connect and set us a challenge!

Agilisys has worked with Unit4 for over a decade as a successful implementation and system integration partner to transform UK public services through digital platforms and services. So we’re proud and delighted to be head sponsor at Unit4 Connect 2016. Several members of the Transformation team will be attending the conference: The team has hands-on […]

Agilisys acquires social care software company Quickheart

Agilisys is delighted to announce that it has acquired Quickheart, an innovative technology company that specialises in digitally enabled social care solutions. Over the last five years Quickheart has developed a number of social care solutions to enable citizens to understand, fulfil and manage their social care needs online. This step by step, customer focused […]

A large Central Government Department is responsible for undertaking Employment Support Assessments (ESAs) and Work Capability Assessments (WCAs). These assessments require the processing of Fit Notes, a means used by doctors and other health care professionals to provide information on how a condition may impact someone’s ability to work*. Fit Notes can be submitted as […]

Read more about The impact of Agilisys Automate on Fit Note processing »

Dorsetforyou.com is the pioneering shared website of 7 local authorities – Dorset County Council, Christchurch Borough Council, East Dorset District Council, North Dorset District Council, West Dorset District Council, Purbeck District Council and Weymouth and Portland Borough Council. The partnership was conceived as a way of saving money and providing its customers with shared online […]

Read more about Using webchat to drive channel shift at Dorsetforyou »

For many years, LBBD, like all other councils, had been using postal, telephone, online and email methods of surveying its citizens. Survey results should give councils valuable citizen feedback on all aspects of their services and allow the council to benchmark itself both externally and internally. LBBD’s results, like those of many other councils, were […]

Read more about Intelligent low cost surveys with brilliant response rate. »
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