Quality

At Agilisys, we strive to deliver contracts and committed work on time and on budget and aim to fulfil our customers’ needs and exceed expectations. Through performance targets, training and communication, we are able to set and maintain the highest practical standards of quality in all work that we undertake.

Our Quality Management System, entitled “The Agilisys Way”, serves as a reference point for how we run our business, is a sales support resource and complies with the requirements of the internationally recognised ISO9001:2008 standard for Quality Management Systems.

The system acts as a single source of the company’s methodologies and best practice which enables us to work in a consistent and quality driven way to delivery the very best services to our clients.

Documented systems of work and suitably trained, competent staff are a major contributor to our ability to deliver quality services. We recognise the importance all members of staff play in developing and maintaining quality, and all staff receive regular and ongoing training to ensure they provide high quality service to recognised standards appropriate for their respective roles.

We are proud of the qualifications and awards we have achieved as testament to this commitment to quality across all areas of our business:

ISO9001 – Quality Management Systems 
Agilisys holds ISO9001 accreditation for a number of services across our offices, and the quality ethos of this standard exemplifies everything we do:
 Software Development
 Private Sector and Healthcare
 ICT Service Delivery (TickIT standard)
 IT Development and Support
 Software Development,
 Systems Applications and Infrastructure Development,
 IT Management and Maintenance
 Operational Support Services
 Business Development

ISO14001 – Environmental Management Systems 
Rochdale’s Impact Partnership has already been awarded this certification, and we are in the process of gaining accreditation across the entirety of the business.

ISO 27001 – Information Security Accreditation
Agilisys has achieved this international gold standard of information security compliance, which endorses our ability to maintain the confidentiality, integrity and availability of information tasks in the most efficient and effective manner for our clients.

PRINCE2 Project Management Certification
All Agilisys Project Managers are PRINCE2 certified. Agilisys adopted the use of PRINCE2 more than 5 years ago to allow a standard, structured approach to projects.

Microsoft Gold Certified Partner 
Agilisys has achieved the status of Microsoft Gold Certified Partner. This certification confirms Agilisys’ proven track record of delivering high quality, robust and reliable assurance that we have demonstrated technical expertise and proven ability to deliver solutions featuring Microsoft products, and have passed Microsoft certification exams.

ITIL Compliance
Agilisys is fully Information Technology Infrastructure Library (ITIL) compliant, providing an internationally recognised methodology for ensuring the quality of running an ICT Infrastructure.

The current Agilisys Quality Policy was published in May 2009 and is reviewed annually.