Improving customer experience and accelerating channel shift
Simplifying access to information across your organisation and delivering knowledge on demand
Agilisys Knowledge is a dedicated Knowledge Management solution that simplifies access to information across your organisation utilising an Artificially Intelligent, self-learning platform which understands “natural language” and delivers knowledge on demand, consistently across all customer touchpoints. As a result, you can deliver better customer experiences by giving access to the right information, at the right time, from any location and through any channel.
Agilisys Knowledge allows your organisation to:
- Increase customer satisfaction, engagement and loyalty
- Deliver better access to service
- Understand customer needs and adapt knowledge appropriately
- Provide consistency of knowledge across all channels
- Reduce calls to your contact centre
- Increase first contact resolution
- Encourage internal collaboration.