Agilisys Customer Services is a leading specialist provider of outsourced customer care and sales solutions for the UK’s public and private sectors. With 500+ seats in state-of-the-art centres across the UK, we work with some of the world’s leading organisations to transform the way they communicate with their customers, speaking as their trusted voice.
With an emphasis on delivering sustained quality and total customer solutions, we design, build and operate sophisticated customer relationship management strategies for a number of both blue chip companies and large public sector organisations from both central and local government.
We offer a range of specialist outsourcing solutions including:
- Customer process outsourcing, to support the lifecycle of customer accounts
- Inbound and outbound customer service
- Email handling
- Out-of-hours contact centre services
- Debt collection outsourcing to increase early collections and decrease customer delinquency
- Outbound telemarketing
We help our clients meet the challenge of operating in a multi-channel, on demand world where customer service is increasingly paramount as a business differentiator.
Our clients benefit from the consistency of our highly qualified and well-appreciated local staff. Our agents are trained to use an extremely friendly and non-confrontational approach, whether on the phone or online, gaining trust in sometimes highly complex communications, which leads to great success from the interaction.
Our 24/7, 365-day-a-year service, staffed by agents with deep domain expertise, allows our clients to meet challenging targets, increase revenues, improve customer service, balance demand fluctuations, and increase customer retention and acquisition.