From ‘we think AI could help’ to working prototypes — in a single day.

A structured, hands-on day where we sit alongside your team to understand the real work, reimagine how it could be done, and put working prototypes in front of you the same afternoon. Built with your people, in your infrastructure.

What it is

Not a workshop about AI. A day spent building it — together.

An AI Prototyping Day is designed to cut through the hype and the slideware. We come in to understand a real workflow in one of your service or corporate areas, find where it’s getting stuck, and prove — with working software — whether a different way of working would actually deliver the outcome you care about.

🔎

Identify the real problem

We help you surface the use cases and problem areas that genuinely matter — separating the noise from the work that’s draining time, money and goodwill. We start with outcomes, not solutions.

♻️

Reimagine, don’t pave the cowpath

The goal is to reimagine the workflow — not automate a bad process. If a process is broken, automating it just makes it fail faster. We redesign around the outcome first.

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Commercial plans with ROI attached

Every direction we recommend comes with a commercial plan and a clear return on investment — so the business case is grounded in evidence, not optimism.

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Transfer of knowledge and skills

This is the heart of it. We do it together, not to the side. Your people are in the room and in the build, so capability stays with you long after we’ve gone.

How the day runs

A two-way engagement, from the first conversation to a working MVP.

The day works because of what happens around it. We get everyone on board before we arrive, build in the open on the day, and leave with a roadmap we deliver together.

Before
Pre-session

Get everyone on board and planning ahead

A pre-session with your team to align on the area in focus, agree the outcomes that matter, and make sure the right people and the right knowledge are in the room. This is a two-way engagement from day one — we’re planning the day with you, not presenting at you.

Outcomes agreedRight people in the roomShared expectations
The day · AM
Morning

Deep listening and understanding

We map the current workflow — the systems, the hand-offs, the workarounds and the ways of working as they really are. We listen for where people are getting stuck, and we keep pulling the conversation back to outcomes, not solutions. The aim is to understand the work deeply before we touch a keyboard.

Workflow mappingSystems & ways of workingWhere it breaksOutcomes over solutions
The day · midday
Lunch

The team breaks — we build

Your team heads off for lunch. Three hours later, they come back to something real. In that window, we turn the morning’s understanding into working prototypes.

~3 hoursBuild sprint
The day · PM
Afternoon

3–4 working prototypes that reimagine the workflow

We present three to four working prototypes designed to reimagine how the work could be done. These aren’t the answer — they’re a sharper question. Does this work? Where does it break? What have we missed? Would it actually get to the outcomes we agreed this morning? The prototypes exist to help us all understand the problem more deeply.

Working softwarePressure-tested liveDeeper understanding
After
Roadmap & build

From prototype to MVP — built with your team

We create a roadmap and start building towards a minimum viable product, engaging your team throughout the process. We build in your infrastructure and configure to your environment — so what we create is yours, supportable, and ready to grow. Knowledge and skills transfer as we go.

RoadmapBuild to MVPConfigured in your environmentCapability transfer
The value for the council

What you walk away with.

An AI Prototyping Day is designed to de-risk your AI investment before you commit to it — and to leave capability behind, not dependency.

Clarity on the right use cases

We help you identify the use cases and problem areas worth pursuing — and, just as valuably, the ones that aren’t. You stop spending on the wrong things.

Reimagined ways of working

You leave with workflows redesigned around outcomes, not a faster version of a broken process. The improvement is in the design, not just the automation.

A commercial plan with ROI

Each recommended direction comes with a costed commercial plan and a clear return on investment, ready to take into a business case or to members.

Skills and confidence that stay

Because we build with your team and in your infrastructure, capability transfers as we go. You’re not left dependent on a supplier to run what we built.

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What gets built

Examples from real sessions.

Each one started as a workflow that was getting stuck — and was reimagined around the outcome. Details anonymised.

Contact centre · Complaints

Intake & triage agent

Complaints arrived by letter, email, web form and MP correspondence — each read, classified and routed by hand, with no early sight of risk.

ReimaginedAny inbound document is read, classified, de-duplicated against existing cases and routed to the right team in seconds.
Built inVulnerability and statutory-deadline flags surface high-risk cases the moment they land.
OutcomeFaster acknowledgement, fewer cases lost in the queue, risk caught on day one.
Contact centre · Customer experience

Resident 360 briefing screen

Advisors stitched a resident’s history together from several systems mid-call, while the resident waited and repeated themselves.

ReimaginedA single briefing screen pulls a resident’s full history — contacts, open cases, services — into one view.
Built inA plain-English summary of “what’s going on with this resident” the advisor can read at a glance.
OutcomeShorter calls, no repeating the story, advisors freed to actually help.
Digital · Customer access

24/7 resident self-serve assistant

Routine questions — bin days, how to report, where’s my case — filled the phone lines and the inbox, out of hours and in.

ReimaginedA self-serve assistant answers common queries in natural language, around the clock, grounded in council content.
Built inIt knows when to hand off to a human, and never guesses on anything sensitive.
OutcomeDemand deflected from the contact centre; help available whenever residents need it.
Complaints · Data & insight

Strategic complaints intelligence

Thousands of complaints held rich signal about where services were failing — but it sat unread in free text.

ReimaginedComplaints clustered into themes and ranked by density, showing leaders the dominant drivers across services.
Built inTransparent scoring, human validation and clear limitations — so the insight is responsible, not a black box.
OutcomeComplaints become an early-warning system for service improvement, not just cases to close.

Examples illustrative and anonymised. Prototypes are configured to each council’s own systems, content and tone of voice.

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Where we focus

Your service areas, or the functions that run across all of them.

A day is scoped around a single area so we can go deep. That can be a frontline service or a corporate function that touches every department.

Service areas

The frontline services where outcomes for residents are won or lost.

Children’s services Adult social care Planning Housing Revenues & benefits Environmental services

Horizontal areas

The functions that run across the whole organisation.

HR & people Contact centre Complaints Data & insight Finance Customer experience
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Why this isn’t another discovery phase

You’ve sat through discovery before.

Weeks of interviews, a workshop, and a report that lands long after the energy has gone. This is the opposite shape.

Traditional discovery phase AI Prototyping Day
What you get on day one Interviews, a workshop, and a promise of findings later A working prototype of your service, in the room, by the afternoon
Who does the thinking The vendor goes away and tells you what they found Your team shapes the solution by pulling the prototype apart
Prep on your side Pre-reads, slide packs, stakeholder briefings None — your people talk through real cases, volumes and systems
The starting question How do we improve the process you have? If we rebuilt this from first principles, how would we do it?
What you walk away with A report A direction your own team owns, and a clear view of what’s buildable

It starts with a 30–45 minute scoping call. Tell us the service or function in focus, and the outcome you’re trying to reach. We’ll sort the rest.

AI Prototyping Days are free. We ask that your head of department sponsors the session and brings the people who know how the work actually runs.

Or email us directly: info@agilisys.co.uk