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Engaging your citizens

Helping those most in need

Although organisations have made great strides in encouraging digital self-service and improved accessibility in recent years, there will always be a requirement to support the more vulnerable, or digitally excluded, by non-digital means.

In many cases organisations now receive more lengthy and intricate queries, sometimes presenting two or three issues, which only add to the complex nature of the interaction.

So how can organisations evolve as expert service providers that meet the needs of all today's citizens?

Helping those most in need

How do we ensure those who are most vulnerable or in need of support don't feel digitally excluded?

Helping those most in need

How do we ensure those who are most vulnerable or in need of support don't feel digitally excluded?