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A tidy tesk

The impact of Agilisys Automate on Fit Note processing

A large Central Government Department is responsible for undertaking Employment Support Assessments (ESAs) and Work Capability Assessments (WCAs).

These assessments require the processing of Fit Notes, a means used by doctors and other health care professionals to provide information on how a condition may impact someone’s ability to work*. Fit Notes can be submitted as often as every two weeks in support of an ongoing benefit claim.

A Proof-of-Concept (PoC) demonstrated the potential for Agilisys Automate’s innovative artificial intelligence based technology, to reduce both processing times and a substantial backlog of applications. As a result, Agilisys has estimated that use of Automate could save the Department an estimated £2.79m a year.