Keeping your service operation working at optimum capacity is something every organisation strives for, so what does it take to deliver a seamless customer experience?
In these times of enduring austerity, making cost savings and driving efficiency are often the drivers of service transformation. Align those drivers with digital enablers and we unlock the potential to improve customer experience and quality for millions of citizens across the UK.
In this webinar, we explore the top tips for delivering a seamless customer experience with our panel of experts, including North Somerset Council, who share their experiences of deploying enabling technologies to transform services and aid citizen engagement.
Watch the webinar now to find out how digital customer service delivery leaders and experts are meeting the needs of today’s digital customer, or read more about delivering customer service in a digital world.