In a world of disaggregated services and omni-channel touchpoints, the service centre is a key enabler to organisational productivity.
This webinar includes Dave Pearce, Chief Technology Officer from the Bolton & Wigan IT Partnership, and the team behind ‘The Best Medium to Large Enterprise Managed Service Provider’ as awarded by the Service Desk Institute, who will explain how a world class service desk can transform your organisation’s efficiency.
The webinar covers:
- The way the world is heading: Disaggregated services and user expectations
- What's the best way forward: Service Integration and Management, what can a world class service centre achieve for your organisation?
- What does a world class service centre look like in action? Featuring Dave Pearce, Chief Technology Officer, Bolton & Wigan Councils
If you’re interested in finding out more about how we can help your organisation enhance the performance of your IT services to deliver greater productivity and a superior experience, download our factsheet.