Agilisys Digital partnership with leading eBenefits provider improves multi-channel experience
Innovative UK-based IT and business services provider Agilisys announced today they have signed a formal partnership agreement with leading eBenefits software provider Team Netsol. Successfully working together for three years as part of the seamless implementation of the Agilisys Digital platform, the exclusive partnership will further strengthen the relationship and enable more integrated forward planning.
Team Netsol’s eBenefits solution is a core part of the Agilisys Digital platform, enabling both the customer and contact centre advisors to use a single interface to apply for benefits or record a change in circumstances, and then easily track the status ensuring a single joined up view of the citizen’s interactions. Tight integration with the Agilisys platform provides the optimum path for delivering the customer experience, driving efficiencies and realizing quantifiable savings for Councils coping with stretched budgets.
Over 60 Local Authorities use Team Netsol’s eBenefits solution BECS Claims to automate Housing Benefit and Council Tax Benefit processing and is a key contributor to the business case for digital services.Team Netsol pride themselves on delivering effective, scalable solutions to the private and public sectors alike.
Tim Pitts, Managing Partner, Agilisys Digital said ‘We see Team NetSol as being the best of breed benefits solution on the market and a digital leader in this space. Our clients expect to be able to access services in a variety of ways – online, by phone, or in person – and have a consistent, high quality experience whichever method they choose. Working with Team Netsol we have experienced great client delivery and with their track record, we know our customers will continue to receive an excellent digital service.’
Gregory Clarke, Managing Director of Team Netsol said ‘We are proud to continue working with Agilisys; our services are seamlessly integrated throughout the Agilisys Digital platform and we aim to incorporate them throughout the other platforms. We are excited to see our partnership grow and strengthen in future years’