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Tower Hamlets and Agilisys

Tower Hamlets and Agilisys agree two year extension to deliver transformation

Tower Hamlets Council has signed a two year contract extension with its existing ICT partner

Agilisys will support the council in adopting a hybrid model for the future sourcing of ICT services from April 2019. The approach will feature a mix of insourcing and re-tendering, where appropriate.

As one of the leading cloud and digital transformation specialist for the public sector, the company will continue to manage the current infrastructure, executing on the extensive and ongoing IT transformation programme as well as working with the council to reshape the technical services, ahead of recommissioning in 2021.

As part of the extension agreement, the council will insource the ICT applications managementICT contract management and ICT project management, with these elements returning direct to council control from 1 April 2019. This will involve the TUPE-transfer of 35 Agilisys staff, and circa 160 contracts with 100 suppliers.

The important transition from a fully managed ICT outsourced service to the hybrid approach will be guided by a sub-committee of the ICT Strategy and Commissioning Board, with the council and Agilisys working together to implement the new model.

The decision will support the council’s objectives to drive better outcomes for the borough, which includes digital channel shift for staff and residents, to create a more agile workforce and service delivery ahead of the council’s move to the Town Hall in Whitechapel in 2022.

Will Tuckley, Chief Executive at the London Borough of Tower Hamlets, said: “Change is happening at a faster rate than any time in our history. More and more services are moving online and we need the digital infrastructure to support channel shift and provide better outcomes for our residents.

“The contract extension with Agilisys will enable us to reconfigure our ICT operation so that we are in the best position to transform our services ahead of the move to our new town hall at the former Royal Hospital Building in Whitechapel in 2022.”

Andrew Mindenhall, Chief Executive at Agilisys, added: “We are delighted to extend our partnership with the London Borough of Tower Hamlets, which will help them to deliver on their ambitious transformation vision, whilst providing an ICT service that aligns with their desire to improve services for the benefit of their staff and residents alike.”