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Digital technology has the power to transform the housing sector

From streamlining operations to driving pre-emptive intervention and proactive customer services, through to redesigning services and building flexible cloud-based infrastructure, enterprise transformation options are constantly evolving. The art of the possible includes:

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Infrastructure modernisation

Pay for what you consume in the cloud.

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Operational efficiency

Virtual inspections and remote working.

Service redesign & resilience

Claims processed on day of receipt.

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Pre-emptive digitisation

Pre-issuing gas certificates, IoT sensors and repairs.

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Targeted services

Proactive customer services, tenant support services for vulnerable residents.

Partnership working

Collaboration forums and enhanced teamwork.

Some of the organisations we’ve worked with

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“Technology has the potential to be truly transformative across the housing sector. Improved access to services and information, enhanced workplace tools and choice around how customers do business with us all enhance our customer service and add significant value to both colleagues and customers.

“Agilisys unlocks this value through close partnership working, a collaborative and customer focused approach to service delivery and a delivery methodology that ensures the foundations of transformation aren’t overlooked.”

Tom Ramadan, Head of Customer Contact at Abri

Future of housing

The future of housing

For housing providers, digital transformation is no longer a long-term aspiration but an urgent requirement. Customers increasingly expect to use digital methods to manage their interactions, but digital transformation is more than just a customer service tool; the improved efficiency, resilience, responsiveness and powerful insights fuelled by technology-led solutions deliver significant advantages to customers and colleagues alike.

It’s therefore increasingly important that housing providers invest in the right technologies – and reap the full benefits of transformation by integrating a digital and technology culture that will truly make a difference.


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