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The ServiceNow Health Check is a value-based, outcome driven technical and non-technical assessment of an existing ServiceNow implementation. It is delivered over a four-week period with defined outcomes and benefits.

The purpose of a health check is to:


  • The instance is being maintained within expected currency (n-1)
  • That the instance is operating and deployed within expected best practice


  • Where the customer could be using ServiceNow more efficiently
  • Areas for automation, operational cost savings and quality improvements

Health Check Timeline

ServiceNow health check timeline

Health Check Outcomes

  • A Roadmap for future adoption utilising the existing licensing portfolio.
  • 30/60/90-day plan of remediation activity.
  • Recommendations to support future business objectives.

  • Best Practice Governance Model to manage the ServiceNow Platform.
  • Including Demand Management process, Instance Upgrade approach etc.

  • CMMI-aligned Maturity Assessment of the ITIL processes.
  • Recommendations to support future aspirations within Service Management