Councils face constant pressure to modernise — but generic consultancies spend months learning how councils actually work.

We don’t need that onboarding. We’ve been inside local government for 25 years. We know your data, your regulatory environment, and what it takes to land change in a council.

Scope a strategy engagement Browse templates
70+
council partners
digital strategies delivered
25+
years
inside local government
3
engagement templates
8–26 week typical
From £35k
Digital Experience & Service Redesign
8–14 weeks

How we do this

We don’t write strategy decks that gather dust. We write strategies that survive committee scrutiny, secure investment, and connect to delivery. Our strategists have sat through the committee cycles, the budget rounds, and the elections. We know what gets funded and what doesn’t.

Every strategy engagement connects to our solutions and managed services delivery — so the roadmap we write, we can also execute.

70+ Council Partners 25+ Years Domain Expertise Cross-Sector (Police, NHS, Central Govt) ISO 27001 G-Cloud 14

Redesign how your council operates.

Three templates covering strategy, service redesign, and programme delivery. Proven across 70+ councils — not theoretical frameworks from generic consultancies.

Strategy, redesign & delivery

Three templates that cover the full arc — from understanding where you are, through redesigning how residents interact with you, to landing large-scale change across the organisation.

ST-01

Digital & Technology Strategy

A strategy that will survive committee scrutiny, secure investment, and actually get implemented. Current-state assessment, digital evaluation, customer journey analysis, stakeholder workshops, and GenAI readiness assessment — producing a funded roadmap.

What you get

  • Current-state assessment benchmarked against peers
  • Digital & infrastructure evaluation
  • Customer journey analysis
  • Collaborative stakeholder workshops
  • GenAI readiness assessment
  • Funded roadmap with investment case

Timeline

8–12 weeks

Starts with baseline assessment, ends with a committee-ready strategy and funded roadmap.

Price range

£40k – £75k

Scope depends on council size, number of services in scope, and stakeholder landscape.

ST-02

Digital Experience & Service Redesign

Your website and digital services are outdated, hard to navigate, and driving avoidable contact to call centres. User-centred redesign with AI and cognitive services integration, governance, and measurable demand reduction.

What you get

  • User research and journey mapping
  • Service redesign with AI/cognitive integration
  • Content governance and ownership model
  • Data and integration design
  • Measurable demand reduction plan

Timeline

8–14 weeks

Research through to launch. AI-powered search and chatbot built into the design from the start.

Price range

£35k – £70k

Target: 20–30% reduction in avoidable contact within 6 months of go-live.

ST-03

Programme Delivery & Business Change

Your transformation programme is stalling — governance is weak, stakeholders are disengaged, and the change isn’t landing. Change strategy, PMO governance, stakeholder engagement, learning design, and benefits realisation for large transformation programmes.

What you get

  • Change strategy and readiness assessment
  • Programme and PMO governance model
  • Stakeholder engagement and political navigation
  • Learning and training design
  • Benefits realisation tracking

Timeline

12–26 weeks

Can also run as embedded engagement. Named outputs and exit criteria from day one.

Price range

£50k – £150k

Scope depends on programme complexity, number of workstreams, and duration.

Proof

70+ council partners

Digital strategies delivered across local government — strategies that get funded, not shelf-ware. We know what survives committee cycles.

Cross-sector experience

Police, NHS, central government. Digital maturity assessments and benchmarking frameworks applied across the public sector.

25 years inside councils

Not a secondment agency. We’ve been through the elections, the budget rounds, and the reorganisations. We know how to land change in a council.

Is this for you?

You need a digital strategy that will get funded

The last one gathered dust because it wasn’t connected to committee cycles or budget reality. You need strategists who’ve been through this in 70+ councils. Start with Digital & Technology Strategy.

Your digital services are driving avoidable contact

Residents can’t self-serve, so they phone. The website is outdated and nobody owns the experience. You need user-centred redesign with AI built in. Start with Digital Experience & Service Redesign.

Your transformation programme is stalling

Governance is weak, stakeholders have disengaged, and the change isn’t landing with frontline staff. You need programme leadership that understands council politics. Start with Programme Delivery & Business Change.

Procurement frameworks — G-Cloud 14, TS4, and direct award routes on our Framework Procurement page.

Tell us what’s driving the need — a new administration, a restructure, a technology dead-end, or a mandate to do more with less. We’ll come back with the right engagement template — digital strategy, technology roadmap, or operating model review. A team shape and a price, usually within 48 hours.

Or email us directly: info@agilisys.co.uk