Customer Experience Management (CXM)
Providing solutions and services to help public sector organisations digitally transform through improved customer experience and service efficiency while lowering costs.
Budgetary pressure continues on the public sector and is unlikely to reduce in the near term. Demand for government services continues to rise while the public increasingly expect to engage digitally and receive efficient services.
With over 20 years helping public sector bodies digitally transform, we provide holistic end-to-end services and innovative customer engagement solutions. We work with organisations to remodel their services on modern enterprise digital platforms to provide seamless customer journeys while lowering operational costs.
“Digital transformation is inevitable. Changing citizen and workforce expectations mean we have to keep pace with technology to stay relevant. Agilisys was pivotal in helping us make change happen. The team provided objective advice and expertise at every stage, making our digital journey smooth and seamless. Today, citizens can engage with our services in whatever way suits them best—anywhere, anytime.”Stuart Anstead Interim Head of Support Services, Corporate Services, North Somerset Council