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We have a proven track-record of delivering high quality customer service solutions for our local government customers, both in and out of hours. With over 20 years of experience in customer contact transformation and managed service delivery, we handle over two and a half million contacts every year for partners including Kent County Council, North Somerset Council, Westminster City Council and Rochdale Borough Council.

Our Customer Services teams are supported by best in class contact centre technologies, including our hosted Virtual Contact Centre and Workforce Management solution, powered by 8×8. Our Resource Planning team not only ensures that our own contact centres are resourced effectively, but are also able to provide Resource Planning as an independent service (RPaaS), helping our customers realise significant efficiencies and business benefits, while optimising their operations.

Over the last four years we have been recognised in various award categories at both the UK Contact Centre Awards and the South West Contact Centre Awards, including:

  • 2020: Team Manager of the Year, People Engagement, Mental Health and Wellbeing in the Workplace, and COVID-19 Heath & Wellbeing
  • 2019: Support Person of the Year
  • 2018: Team Leader of the Year, Newcomer of the Year, Trainer of the Year, People Engagement Award, Business Improvement Manager of the Year, and Resource Planning Manager of the Year
  • 2017: People Development

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Speak to a member of our team for more information.

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