Ideas and insights from inside local government
On using technology to improve outcomes for citizens — what’s working, what isn’t, and what we’ve learned delivering it.
More insights
Five ways councils are using AI in 2026
Five ways councils are using AI in 2026, from drafting EHCPs and social care assessments to easing contact centre pressure and clearing planning backlogs.
When should councils build or buy AI?
Hire a team and build agentic tools in-house, or bring in a partner? A practical guide to the build vs buy decision, weighing capacity, statutory risk and talent.
Almost 7,000 children supported: reflecting on the 2025/26 school year
6,939 uses of the EHCP Drafting Tool across 25 local authorities in one school year. What SEND teams taught us, and what EHCP Drafting V2 brings next.
The Next Chapter of Public Service Transformation
The challenges facing councils have fundamentally changed — and real AI transformation comes from embedding it into everyday services, not isolated pilots.
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