AI for adult social care
A Care Act assessment that takes an hour to carry out can take a full day to write up. Our AI products take on the recording, the drafting and the first contact, so your social workers spend more of the week with people. Built inside Wigan Council’s adult social care service, and working there now.
Where the time goes
Social workers came into the job to work with people. Most of their week goes on recording it: writing up assessments, reviews and meetings, and answering first enquiries that could have been pointed to the right service straight away.
General AI tools don’t help much here. They don’t know the Care Act eligibility criteria, can’t structure an assessment around the wellbeing principle, and don’t produce a record that will stand up at a CQC inspection.
We built ours the other way round: inside a working adult social care service, with the social workers who use them every day.
Wigan Council, rated Outstanding by CQC
Wigan’s adult social care service scored 95 out of 100 in its CQC assessment. The rating belongs to the service and its staff; the AI-assisted work is one of the things that supported it.
More than 300 social workers use the Needs Assessment Agent, across assessments for more than 500 adults. It records and transcribes Care Act conversations, then drafts the assessment for the social worker to check and finish. The professional judgement stays with the professional.
“I cannot believe how much time it saved me, allowing me to have much more meaningful conversations with the service user.”
— Adult Social Care Practitioner, Wigan Council“Our partnership with Agilisys and our use of AI and specialist tech has played an important role in supporting our teams, reducing administrative burden, improving consistency, and allowing practitioners to get the best outcomes for our residents.”
— Cllr Keith Cunliffe, Deputy Leader, Wigan Council“Agilisys Platform has catalysed a huge amount of excitement and enthusiasm for incorporating GenAI technology into our day-to-day.”
— Alison McKenzie-Folan, Chief Executive, Wigan CouncilOur AI products for adult social care
Each one started inside a working council service.
For social workers
Needs Assessment Agent
Records and transcribes Care Act conversations, then drafts an assessment set against the statutory requirements. The social worker checks, edits and signs it off.
Working at Wigan. 300+ social workers, 50% less drafting time.
Needs Assessment AgentFor residents
Virtual Assistant
A first point of contact on your website that asks the right questions, explains the options and costs, points people to the service that fits and escalates safeguarding concerns.
In use at Wigan Council.
Try the demo belowFor teams and boards
Minutes Agent
Structured minutes for safeguarding boards, governance meetings and team meetings, with actions and decisions pulled out rather than a raw transcript.
Working in 10+ councils. 600+ hours saved.
Minutes AgentFor quality assurance
Case Auditing
Checks support plans and assessments for consistency and flags gaps before they reach an inspection. Built on the same platform as the Needs Assessment Agent.
In development.
The Virtual Assistant
Most adult social care enquiries start with a relative or carer who isn’t sure what to ask for. The Virtual Assistant sits on your council website and works it through with them: what is happening, what they need most, and which of your services fits.
The Needs Assessment Agent gives social workers time back. The Virtual Assistant is the resident front door: triage at any hour, so fewer first enquiries land on your phone lines and duty teams. Same platform, different job.
It began at Wigan Council, where residents use it on the council’s adult social care pages.
- Light-touch help first. It suggests self-serve options such as an online equipment self-assessment before formal care, then links to Reablement or a care assessment when that is the right step.
- Answers the cost question. It explains in plain terms that charges depend on income and savings, and that the council carries out the financial assessment.
- Safeguarding goes to people. If someone describes abuse or risk, it names it as a safeguarding concern and gives 999, the Adult Safeguarding Team, the out-of-hours duty team and a referral link.
- Stays in its lane. It answers only adult social care questions, does not make up facts, and sends other queries to the right council service. It replies in the resident’s own language.
Adult Social Care Virtual Assistant
Virtual Assistant
Hello!
Choose one of the resident conversations below to see how the assistant handled it. You control the pace — each message is sent when you are ready.
This is a demo with sample conversations. The Virtual Assistant can be set up on your own council website, using your services, pages and contact routes. Talk to us about it.
Tell us a little about your council and what you would like to know, whether that is the Virtual Assistant on your website, the Needs Assessment Agent or the rest of the range. We will come back to you to set up a conversation.
Or email us directly: info@agilisys.co.uk