Privacy Policy

1. Introduction

This Privacy Policy explains how Agilisys Limited and any Agilisys group companies (“Agilisys”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data obtained through our website and related interactions.

Agilisys is the data controller for the personal data described in this privacy notice.

Personal data has the meaning given under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data we collect from:

  • Individuals who engage with us, including by requesting information, downloading publications, registering for or attending events;
  • Individuals connected to our clients, business partners, suppliers, and organisations with which Agilisys has, or may establish, a business relationship; and
  • Individuals applying for employment with Agilisys.

This privacy notice should be read alongside any other privacy notices we may provide when collecting or processing personal data for specific purposes.

2. Contact Details

Agilisys Limited is responsible for overseeing matters relating to this privacy notice and data protection compliance.

If you have any questions about this privacy notice or wish to exercise your rights, you can contact us:

  • Email: dataprotection@agilisys.co.uk
  • Post: Scale Space, Imperial College White City Campus, 58 Wood Lane, London W12 7RZ, United Kingdom
  • Telephone: +44 (0) 845 450 1131

Agilisys Limited is registered with the Information Commissioner’s Office (ICO) under registration number Z6477444.

3. When we Collect Personal Data

We may collect personal data when you (please note there may be other circumstances where Agilisys collects personal data):

  • Download content from our website;
  • Complete a “Contact us” or similar form;
  • Register for or attend an event or webinar;
  • Apply for a role with Agilisys.

4. Types of Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Name
  • Address
  • Email address
  • Organisation name
  • Job title, job function, or seniority
  • Sector in which you work
  • Marketing preferences
  • Records of communications and interactions, including emails, call recordings and messages
  • Communication and engagement data relating to your interactions with us

5. Website Usage and Analytics

5.1 Anonymous Website Data

When you visit our website, we use third-party analytics services to collect technical information about how visitors use our site. This may include:

  • IP address
  • Browser type and language
  • Access times
  • Referring websites
  • Pages viewed and interactions

We do not seek to identify individual users through analytics data. This information is used to produce aggregated statistical reports and does not involve automated decision-making that produces legal or similarly significant effects.

6. How We Use Your Personal Data

We collect and use personal data to manage our relationship with you, respond to enquiries, deliver services, and improve our communications.

We use trusted third-party platforms to support these activities, including:

  • Customer relationship management and marketing automation
  • Pardot, and a landing page builder
  • Platforms supporting events, communications, and service delivery
  • Recruitment and hiring activities

We use personal data to:

  • Respond to your requests
  • Manage event registrations
  • Provide relevant information and communications
  • Analyse engagement with our content
  • Improve our services and customer experience
  • Manage customer relationships and interactions

For each purpose of processing, we ensure there is an appropriate lawful basis and retain personal data only for as long as necessary to fulfil that purpose.

We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose. Where required, we will notify you.

7. Communications and Collaboration Tools

We may retain records of communications, including emails and messages exchanged via collaboration platforms such as Microsoft Teams and Call AI, where necessary for business operations.

We may also record and retain virtual meetings and calls. This may include recordings, transcripts, and notes where these features are enabled. Where recordings are made, participants will be notified at the start of the meeting or call.

We may use automated tools, including AI-assisted technologies, to generate transcripts, summaries, or insights from communications in order to support service delivery and improve efficiency. These tools do not make decisions that have legal or similarly significant effects on individuals.

This processing is carried out in accordance with our legitimate interests in maintaining effective communication, improving services, and ensuring accurate record-keeping.

8. How We Protect Your Personal Data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

These measures include (non-exhaustive list), where appropriate:

  • Secure access controls and authentication mechanisms
  • Encryption of data in transit and, where appropriate, at rest
  • Monitoring and detection of security threats and vulnerabilities
  • Regular testing and assessment of security controls
  • Staff training and awareness on data protection and information security
  • Access restrictions based on business need (least privilege principles)
  • Secure configuration and management of systems and services

We have procedures in place to detect, report, and investigate personal data breaches and will notify affected individuals and the Information Commissioner’s Office where required by law.

9. How Long We Keep Your Personal Data

9.1 Marketing Data

We retain marketing data only as necessary to support internal business requirements, or until it is no longer needed, at which point it is deleted.

9.2 Former Clients

Contact details for former clients are retained in line with applicable contractual and/or legal obligations. We may also retain such information for internal business requirements.

9.3 Job Applicants

We retain recruitment data for as long as necessary to complete the recruitment process.

If your application is unsuccessful, we will normally retain your data for up to 12 months after the process ends, unless a longer period is required by law or you have provided consent.

10. Who We Share Personal Data With

We share personal data only with trusted organisations where necessary, including:

As part of the Blenheim Chalcot group, personal data may also be shared with other Blenheim Chalcot companies where necessary for internal administrative purposes, recruitment, service delivery, or business operations.

Each processor listed above, may appoint subprocessors to process personal data. Such subprocessors will be listed on the processors website or are available upon request contacting the processors directly.

11. International Transfers

Where personal data is transferred outside the UK/EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) and/or the UK International Data Transfer Agreement (IDTA), where applicable.

12. Legal Basis for Processing

We only process personal data where we have a valid lawful basis under UK GDPR, including:

  • Contract
  • Legal obligation
  • Legitimate interests
  • Consent

13. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure
  • Object to processing
  • Restrict processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:

  • Email: dataprotection@agilisys.co.uk
  • Post: Scale Space, Imperial College White City Campus, 58 Wood Lane, London W12 7RZ, United Kingdom
  • Telephone: +44 (0) 845 450 1131

13.1 Your right to withdraw consent or be forgotten

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent by following the steps detailed in section 13.

Once you have made this decision, we will keep your email address only as identification that you do not want to be contacted.

13.2 Where we rely on our legitimate interest

Where you have previously expressed an interest in our services, engaged with us at an event, interacted with our content, or believe that our products and services may be of benefit to you and/or your organisation, or otherwise have an existing relationship with us, we may rely on our legitimate interests to send you marketing communications about services that may be relevant to you.

We undertake a balancing assessment to ensure that this processing is proportionate and does not override your rights and interests.

For these purposes, we may process limited personal data such as your name, email address, organisation, job role, seniority, and sector.

13.3 Your Rights and How to opt out

You have the right to object to receiving marketing communications at any time. You can do this by contacting us using the details provided in this privacy notice (Section 13), and we will stop sending you such communications.

Where available, you may also use any unsubscribe functionality included in our communications.

14. Children’s Data

Our website and services are not directed at children, and we do not knowingly collect personal data from children. If such data is identified, we will take steps to delete it.

Where Agilisys provides services to clients that involve processing children’s data, we act as a data processor and process such data only in accordance with the client’s instructions and the applicable Data Processing Agreement.

15. People Who Email Us

Emails sent to Agilisys may be monitored for security and compliance purposes.

Monitoring is proportionate, limited to what is necessary, and carried out in accordance with applicable data protection and employment laws.

16. Use of Cookies

We use cookies to improve website functionality and user experience.

For more information, please refer to our Cookie Policy.

17. Other Websites

This privacy policy applies only to Agilisys websites.

We are not responsible for the privacy practices of external websites that may be linked from our site.

18. Complaints

If you have concerns about how we handle your personal data, you can contact us at dataprotection@agilisys.co.uk or lodge a complaint with the Information Commissioner’s Office: https://www.ico.org.uk

Last updated: 4 August 2026