ModernWork 365: Your workplace, managed, supported, optimised.

Service desk, endpoint management, identity, collaboration, automation, and Copilot — on the Microsoft stack. This is where most customer relationships start. Three tiers: pick the level of capability you need.

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130,000+ users managed

Across 70+ public sector organisations.

Copilot-ready

Readiness, deployment, and adoption built in.

G-Cloud 14

Published on the Digital Marketplace.

Microsoft-native

One stack. No multi-vendor complexity.

3-month exit clause

Modular tiers. No lock-in.

Three tiers. Start where you need.

Essentials

The foundation. UK service desk, endpoint management, identity, and M365 administration. Everything you need to run a well-managed workplace.

All tiers published on G-Cloud 14.

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Advanced

The mid-market standard. Everything in Essentials plus 24/7 support, automation, and governance. Most councils start here.

All tiers published on G-Cloud 14.

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Complete

The full platform. Everything in Advanced plus Copilot, DEX analytics, self-healing automation, and proactive health management.

All tiers published on G-Cloud 14.

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Capability breakdown by tier

Select a capability area to see what’s included at each tier.

Assist / Service Desk

The front door to every Agilisys managed service. A UK-based team that understands council workflows and resolves issues without asking you to explain how your organisation works.

	Essentials	Advanced	Complete
Coverage	8am–6pm weekdays	24/7 inc. bank holidays	24/7 inc. bank holidays
P1 response	1 hour	30 minutes	15 minutes
P1 resolve	8 hours	4 hours	2 hours
ITSM platform & self-service portal	✓	✓	✓
Knowledge base	✓	✓	✓
Full CMDB	✓	✓	✓
Dedicated pod (named team)	—	✓	✓
Proactive monitoring	—	✓	✓
Predictive analytics	—	—	✓
Weekly health reviews	—	—	✓
Monthly reporting	✓	✓	✓

Endpoint Management

Every device your staff touches — enrolled, patched, compliant, and secure. Built on Microsoft Intune with policies that enforce your security baselines without getting in the way of productivity.

	Essentials	Advanced	Complete
Intune enrolment & configuration	✓	✓	✓
Monthly patching (emergency <24h)	✓	✓	✓
Compliance baselines	✓	✓	✓
Application lifecycle management	—	✓	✓
Security hardening (ASR, BitLocker, firmware)	—	✓	✓
Windows Autopilot	—	✓	✓
DEX analytics	—	—	✓
Self-healing automation	—	—	✓

Identity Management

The operational side of identity — making sure the right people have the right access from day one. Identity security (protection, privileged access, threat detection) lives in CloudShield.

	Essentials	Advanced	Complete
Entra ID management	✓	✓	✓
MFA enforcement	✓	✓	✓
Conditional access policies	✓	✓	✓
Single sign-on (SSO)	✓	✓	✓
JML automation	—	✓	✓
RBAC & role-based templates	—	✓	✓
Access reviews (quarterly certification)	—	—	✓
Lifecycle governance & entitlement mgmt	—	—	✓
Least-privilege drift detection	—	—	✓

Collaboration / Teams & SharePoint

M365 is the platform your staff live in every day. We make sure it works well, stays governed, and evolves as Microsoft ships new capabilities.

	Essentials	Advanced	Complete
M365 tenant management	✓	✓	✓
Teams, SharePoint, Exchange admin	✓	✓	✓
SharePoint governance	—	✓	✓
Teams Rooms management	—	✓	✓
Collaboration analytics	—	—	✓
Adoption programmes & change management	—	—	✓

Automate / Power Platform

Pre-built workflow packs that remove repetitive admin from your staff’s day. Proven automations for common council processes, deployed in days.

Available from Advanced tier.

	Essentials	Advanced	Complete
Power Automate workflow packs	—	✓	✓
Common process automations (leave, PO, docs)	—	✓	✓
JML workflows (joiners/movers/leavers)	—	—	✓
Multi-stage approvals engines	—	—	✓
Productivity kits (finance, HR, estates, democratic services)	—	—	✓

Copilot Enablement

Microsoft 365 Copilot is the next layer of productivity — but only if your data, permissions, and people are ready for it. We make sure you get value, not just a licence.

Complete tier only.

	Essentials	Advanced	Complete
Readiness assessment (data, permissions, IA)	—	—	✓
Persona packs & rollout sequencing	—	—	✓
Adoption programme (training, champions)	—	—	✓
Usage & outcomes tracking	—	—	✓

Desktop / AVD Managed

Virtual desktop infrastructure on Azure Virtual Desktop — delivered as a managed service. Session hosts, images, profiles, scaling, and DR, all handled for you.

	Essentials	Advanced	Complete
AVD session host management	✓	✓	✓
Monthly patching	✓	✓	✓
Basic monitoring	✓	✓	✓
Auto-scaling	—	✓	✓
Image management	—	✓	✓
Profile optimisation (FSLogix)	—	✓	✓
Performance analytics	—	✓	✓
Multi-region deployment	—	—	✓
Disaster recovery	—	—	✓
GPU workload support	—	—	✓
Dedicated engineering	—	—	✓

“We extended with Agilisys because the operational performance spoke for itself — not because of a pitch deck.”

70+

councils served

years inside local government

£100m+

forward order book

7yr

Bolton contract extension

Why councils switch

“Switching is too risky.”

3-month transition-out included at no cost. Microsoft licensing stays with you. We know the TUPE process, the data migration, and the service continuity planning — we’ve done it before, at scale.

“We can’t justify the cost.”

Modular — start with what you need. No mandatory bundle. Our published rates are competitive with generic MSPs, and include identity, governance, and automation that others charge separately for.

“Our current provider says they can do this.”

Can they prove it in councils? We have 25 years of continuous delivery in local government. We know your statutory deadlines, your committee cycles, and what it takes to land change without breaking live services.

What happens next

Scope

We review your current estate, contracts, and pain points. No charge, no commitment.

Propose

Tier recommendation and transition plan — mapped to your user base and priorities.

Transition

TUPE, data migration, parallel running with ServiceControl governance. Typically 6–12 weeks.

Live

SLAs active. Quarterly business reviews. Continuous improvement from day one.

We’ll benchmark your current M365 environment, identify what’s missing, and come back with a costed proposal mapped to Essentials, Advanced, or Complete — usually within a week. Published pricing on G-Cloud. No surprises.

Email us directly: info@agilisys.co.uk