ServiceControl: Your operations — governed, measured, optimised.

The operational backbone behind every managed service. ITSM, governance, reporting, automation, and customer success — available standalone or as part of any Agilisys managed service.

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130,000+
users managed
25+
years continuous delivery
£100M+
forward order book
95%+
CSAT

Three tiers. Each level includes everything below it.

All tiers published on G-Cloud 14.

Essentials

Tooling and visibility. ITSM platform, basic governance, standard dashboards, change tracking, and quarterly check-ins. The foundation for any managed service relationship.

See G-Cloud 14

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Advanced

Proactive governance. Problem management, CMDB auto-discovery, continual service improvement, custom Power BI dashboards, project portfolio visibility, and pooled customer success management.

See G-Cloud 14

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Complete

Dedicated operational team. Named SDM, named CSM, dedicated PM days, predictive analytics, SOAR integration, transformation planning, and proactive engagement.

See G-Cloud 14

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Capability breakdown by tier

Select a capability area to see what’s included at each tier.

ITSM Platform

Incident, request, change, and problem management — with full CMDB and SLA tracking. Purpose-configured for public sector service management, not generic IT ticketing.

EssentialsAdvancedComplete
ITSM platform✓✓✓
Incident & request management✓✓✓
Change management✓✓✓
SLA reporting✓✓✓
Problem management—✓✓
CMDB auto-discovery—✓✓
Knowledge base—✓✓
ITSM licence included—✓✓
Dedicated service desk pod——✓
Predictive analytics——✓
Proactive monitoring——✓

Governance

Service reviews, QBRs, KPI/SLA reporting, and supplier management. The structured cadence that turns a contract into a partnership — with clear accountability and continuous improvement.

EssentialsAdvancedComplete
Monthly SLA reports✓✓✓
Quarterly business reviews✓✓✓
Continual service improvement—✓✓
Risk register—✓✓
Compliance tracking—✓✓
Dedicated SDM (2 days/month)——✓
Strategic roadmap planning——✓
Board-level reporting——✓

Automate / Ops

Operational automation and SOAR integration. Reduce manual toil, speed up response times, and let your team focus on outcomes instead of ticket queues.

EssentialsAdvancedComplete
Runbook automation✓✓✓
Basic alerting✓✓✓
Event correlation—✓✓
Auto-remediation workflows—✓✓
SOAR integration to Sentinel——✓
Custom automation playbooks——✓
AIOps——✓

Insights / Power BI

Dashboards, Secure Score tracking, and trend analytics. Turn operational data into decisions — not just reports that sit in inboxes. Power BI licence excluded.

EssentialsAdvancedComplete
Standard operational dashboards✓✓✓
Monthly trend reports✓✓✓
Custom Power BI dashboards—✓✓
Secure Score tracking—✓✓
Cost analytics—✓✓
Executive insight packs——✓
Predictive analytics——✓
Data-driven recommendations——✓

PMO

Project management office for change and transformation. Because managed services without structured change delivery is just maintenance — not improvement.

EssentialsAdvancedComplete
Change request tracking✓✓✓
Basic project reporting✓✓✓
Project portfolio visibility—✓✓
Risk and dependency management—✓✓
Dedicated PM (3 days/month)——✓
Transformation planning——✓
Benefits tracking——✓

Customer Success

Health scoring, adoption governance, and renewal management. The human layer that ensures you get value from the technology — not just uptime.

EssentialsAdvancedComplete
Quarterly check-ins✓✓✓
Satisfaction surveys✓✓✓
Pooled CSM—✓✓
Adoption tracking—✓✓
Health scoring—✓✓
Named CSM——✓
Proactive engagement——✓
Renewal and growth planning——✓

Why ServiceControl?

“We already have an ITSM tool.”
ServiceControl wraps a dedicated ITSM platform with governance, insights, and automation that standalone tools don’t provide. ITSM licence is included at Advanced and Complete tiers.
“Isn’t this just overhead?”
It’s the difference between reactive firefighting and proactive service management. Councils that add ServiceControl see measurable improvements in first-contact resolution and change success rates.
“Can we buy it without other services?”
Yes. ServiceControl works standalone for organisations that want operational governance without a full managed services contract.

Works with everything

ServiceControl provides the operational layer underneath. Add it to any managed service, or start here and grow.

ModernWork 365

Service desk, endpoint management, identity, collaboration, and automation — on the Microsoft stack. ServiceControl governs the delivery.

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CloudShield

Endpoint security, detection & response, identity security, compliance, and resilience. ServiceControl tracks the SLAs and produces the evidence.

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IntelligentCloud

Azure operations, data platform, and analytics. ServiceControl provides the governance and reporting layer across your cloud estate.

Learn more

What happens next

1
Scope
We review your current operational model, tooling, and governance gaps. No charge, no commitment.
2
Propose
Tier recommendation and module selection — mapped to your requirements and budget.
3
Configure
ITSM platform configured, Power BI dashboards built, governance cadence established. Parallel running until you’re confident.
4
Govern
SLAs active. First quarterly business review within 90 days. Continuous improvement embedded.

Tell us your user count, your current setup, and what’s not working. We’ll come back with a costed proposal — per-user, per-month, published on G-Cloud. Pick the modules you need, leave the ones you don’t.

Email us directly: info@agilisys.co.uk