How to enhance online services with digital review

Case Study

Agilisys helped Brent Council re-imagine the way it delivers online services to their citizens, resulting in a better understanding of accessibility, usability and overall customer experience.

  • Expert review. User journeys and deep-dive technical review of 30 website services scored against nine separate criteria.
  • Quantitative Data. 700 responses collected via an online survey measuring satisfaction and experience.
  • Qualitative data. Over thirty, 45 minute interviews with residents to understand online experience.
  • Results. 30 council services reviewed and over 300 actionable recommendations delivered.