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- Lichfield District Council UiPath Automation POC
- Revenue and Benefits Indexing for Aberdeen City Council
Agilisys Automation team provided the foundation for self-sufficient automation delivery
Lichfield District Council (LDC) provides essential services to approximately 106,000 constituents, including council tax administration, planning services, building control, street cleaning, recycling, and waste collection.
Agilisys tailored our delivery approach to maximise the value delivered to LDC while minimising the risks inherent at the start of an organisation's automation journey.
Automations deliver 1,254 hours / 209 days of capacity saving each year for staff to focus on servicing constituents. This represents a return on investment (ROI) of approximately 7-8 months
How intelligent automation provided a solution to index Revs and Bens information provided by customers into the core system for processing
Modernising online forms across five categories posed resource challenges, often requiring borrowing resources from other workstreams to maintain workflow.
An Agilisys business analyst documented the process, streamlined forms for a better customer experience, and ensured robust testing before implementing automation.
Automation replaced manual processing, saving over 1,000 hours annually and standardized forms for an enhanced customer experience.
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With our assistance, public sector organizations across the UK have have left behind inefficient, outdated and costly technology which often holds innovation back.
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