Rapidly establishing a customer services team to support vulnerable residents
Due to Covid-19, support was urgently required to assist those residents most in need in Kent.
At a glance
- A new customer service initiative called Kent Together taken from idea to delivery in one week
- Recruitment of all 35 staff members completed in just three days
- All staff recruited and trained in time for scheduled launch date
- 35 FTE staff required to manage the team supporting vulnerable residents
- 24-hour cover needed, seven days a week