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Transforming Business Support Services in North Somerset

Case Study

Agilisys implemented a significant and unique transformation programme to optimise resources and maximise efficiency across the authority’s Business Support function.

At a glance

  • Operating Level Agreements implemented
  • Increased customer satisfaction
  • Standardised and documented processes
  • Increased self-service achieved
  • Enhanced levels of resilience delivered for North Somerset Council

Download the full case study to find out more about our work with North Somerset Council or learn more about our Customer Service team.