We improved Hammersmith & Fulham’s new Family support Service

Case Study

In just three months, we designed and have launched an optimised online presence for Family Support that won resident trust and increased engagement.

  • Family Support, a new arm’s length service from London Borough of Hammersmith & Fulham Council, needed an online presence that could compete with the best of the private sector
  • We worked closely with staff, carers and families to co-design a welcoming and intuitive online space to act as a virtual children’s centre
  • We supported the design, build and launch of the organisation’s new website using a Government Digital Service-aligned approach
  • The new service was launched within three months from inception to go-live