How we improved Hammersmith & Fulham’s new Family support Service

book icon
Case Studies
calender icon
21st January 2020

In just three months, we designed and have launched an optimised online presence for Family Support that won resident trust and increased engagement.

  • Family Support, a new arm’s length service from London Borough of Hammersmith & Fulham Council, needed an online presence that could compete with the best of the private sector
  • We worked closely with staff, carers and families to co-design a welcoming and intuitive online space to act as a virtual children’s centre
  • We supported the design, build and launch of the organisation’s new website using a Government Digital Service-aligned approach
  • The new service was launched within three months from inception to go-live

Download the full case study here