Helping Hands: Rapid Dynamics solution to support the shielding

24th June 2021 Video

 

In this video, Gavin Bell, Enterprise Architect at Agilisys, and Linda Johnston, Business Strategy Manager at North Lanarkshire Council, discuss Helping Hands – a contact management solution that is designed to track both the outreach contacts with vulnerable people and also identify their specific needs.

The session includes:

  • An overview of the experience of developing the solution in Customer Engagement, including the rapidly changing requirements
  • A timeline of the development and what this meant for the most vulnerable
  • A demonstration of the system (using randomised test data)
  • North Lanarkshire’s viewpoint on what this solution delivered and how it helped them maintain a supportive approach to their most vulnerable citizens

Learn more about how North Lanarkshire embraced the Helping Hands solution in our podcast.