Helping Hands: Rapid Dynamics solution to support the shielding
In this video, Gavin Bell, Enterprise Architect at Agilisys, and Linda Johnston, Business Strategy Manager at North Lanarkshire Council, discuss Helping Hands – a contact management solution that is designed to track both the outreach contacts with vulnerable people and also identify their specific needs.
The session includes:
- An overview of the experience of developing the solution in Customer Engagement, including the rapidly changing requirements
- A timeline of the development and what this meant for the most vulnerable
- A demonstration of the system (using randomised test data)
- North Lanarkshire’s viewpoint on what this solution delivered and how it helped them maintain a supportive approach to their most vulnerable citizens
Learn more about how North Lanarkshire embraced the Helping Hands solution in our podcast.