In this video, Gavin Bell, Enterprise Architect at Agilisys, and Linda Johnston, Business Strategy Manager at North Lanarkshire Council, discuss Helping Hands – a contact management solution that is designed to track both the outreach contacts with vulnerable people and also identify their specific needs.

The session includes:

  • An overview of the experience of developing the solution in Customer Engagement, including the rapidly changing requirements
  • A timeline of the development and what this meant for the most vulnerable
  • A demonstration of the system (using randomised test data)
  • North Lanarkshire’s viewpoint on what this solution delivered and how it helped them maintain a supportive approach to their most vulnerable citizens

Learn more about how North Lanarkshire embraced the Helping Hands solution in our podcast.