In this video, Ben Scully, Senior Consultant – Customer Experience at Agilisys, and Susan Cloke, Business Manager – Metrics at North Lanarkshire Council, discuss unlocking data insights for North Lanarkshire Council.

The session includes:

  • A practical example of how a modern data strategy can lead to significant process and service quality improvements
  • A walk through of the steps followed to take this from an idea, through to business case, and implementation
  • Lessons learned and recommendations for data insight success
  • The key technologies used to deliver the strategy

Learn more about our work with North Lanarkshire Council in our podcast.