In this video, Ben Scully, Senior Consultant – Customer Experience at Agilisys, and Susan Cloke, Business Manager – Metrics at North Lanarkshire Council, discuss unlocking data insights for North Lanarkshire Council.
The session includes:
- A practical example of how a modern data strategy can lead to significant process and service quality improvements
- A walk through of the steps followed to take this from an idea, through to business case, and implementation
- Lessons learned and recommendations for data insight success
- The key technologies used to deliver the strategy