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The Agilisys Public Sector Platform encapsulates our expertise, knowledge and capability in helping customers to digitally transform.

With Microsoft Dynamics 365 Customer Engagement and Drupal CMS at the core, our platform is a suite of accelerators architected in an open standards framework to deliver a flexible and scalable enterprise-wide digital platform. It’s designed to provide seamless multi-channel customer experiences while improving service delivery efficiency and reducing operational costs.

Customer Experience Management

We have over 20 years of designing, building and delivering innovative digital solutions and services to more than 80 public sector organisations.

Several of our clients have won awards through the work we’ve done and the support of our teams. Combining service design with our in-depth user experience knowledge, the Public Sector Platform is an enterprise digital platform that streamlines processes and simplifies IT architecture. It provides deeper customer engagement while reducing costs through channel shift and automation.

Our services

SaaS platform

Using leading SaaS components (including Dynamics 365 and Drupal), the Public Sector Platform is a framework that delivers secure, agile and reliable digital solutions that can easily grow and adapt as requirements change.

Microsoft Dynamics 365

Our intelligent customer engagement solution includes omni-channel support, case management, field service, marketing, workflow automation and portals, all built on the powerful low-code Dataverse platform.

Drupal + ACE CMS

Utilising open-source CMS popular with the public sector, ACE (Agilisys Content Engine) is a Drupal extension designed to help web teams create more user-centric pages and includes robust Dynamics 365 forms integration.

Public Sector Accelerators

A suite of reusable templates, components and design patterns specifically for common public sector requirements. They capture our many years’ experience of designing and building solutions for public sector.

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