The ‘Rethinking digital transformation’ series provides organisations with a clear path to successful transformation. For expert advice around getting your change programme right from the outset, sign up to the series now.
Digital transformation holds the key to improved public services, enabling more empowered citizens, better demand management and significant cost-savings. However, delivering successful digital change demands a complex mosaic of skills and techniques.
To deliver digital transformation sustainably, the public sector must do more than deploy new technologies — it must inspire, instill and implement change inside and out. Even an excellent suite of digital capabilities that’s imposed from the outside won’t create sustainable change — a lack of personal investment will translate into a lack of adoption. Similarly, a charismatic digital leader may drive short-term effects, but changing an ingrained culture requires a critical mass of people.